1. Introduction:

This Refund Policy applies to the purchase of TICK ticket purchase or booking, which provides access to our Web 3.0 ticketing platform. Please read this policy carefully to understand our practices regarding refunds.

  1. Refund Requests:

Users who wish to request a refund should contact us within 48 hours of the purchase by sending an email to support@tickasia.com. The email should include the user’s contact information, the date of the purchase, the amount paid, and a detailed explanation of the reason for the refund request.

  1. Consideration of Refunds:

As TICK provides a digital service, refunds are typically not provided. However, in exceptional circumstances, such as a technical error from our side, we will consider refund requests on a case-by-case basis.

  1. Approval of Refunds:

If a refund is approved, it will be processed, and a credit will automatically be applied to the original method of payment within a certain number of days, depending on your card issuer’s policies.

  1. Late or Missing Refunds:

If you haven’t received a refund yet, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@tickasia.com.

  1. Changes to the Refund Policy:

We reserve the right to modify this refund policy at any time. Changes will be posted on our website, tickasia.com, with an updated revision date.

  1. Contact:

If you have any questions about our refund policy, please contact us at support@tickasia.com.

Last Updated: June 14, 2023